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Privacy Policy

Privacy statement

This Privacy Policy sets out how SPIRIT FAN collects, shares and treats your Personal Information. SPIRIT FAN is a Brazilian company, regulated as a Limited Liability Company.
We declare that we respect your privacy and are committed to protecting your personal information. Our company's privacy policy describes our dedicated approach to privacy and how we collect, use and protect your personal information. It also sets out your rights regarding access to the personal information we collect and maintain about you. We are bound by Brazilian privacy legislation to the rules in force in the United States covering international trade.
From time to time, our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

Collection of personal information and other information

We collect personal information for the primary purpose of conducting our business as an online retailer, merchant and service provider (including as a marketplace for third-party sellers to list and sell merchandise), including:

  1. sell, deliver, administer, improve the products and services on our platform;
  2. customize your experience on our platform and with our services;
  3. process payments;
  4. handle comments or complaints about the products and services sold or available on our platform and provide solutions when necessary;
  5. perform data analysis to enable us to better understand our customers' requirements and preferences, conduct product and market research, customize and improve our platform, services, websites, and provide offers of greatest interest or benefit to customers;
  6. communicate with the customer and provide customer service;
  7. conduct and administer promotions, contests, marketing activities, direct marketing, database compilation and analysis, trend and demographic analysis, and other marketing or promotional activities;

The personal information we collect from you will include information you provide to us when:

  1. register or subscribe to our platform or one of our newsletters;
  2. complete a transaction with us; and
  3. fill in details in the Contact Us section.

The personal information we collect may include, but is not limited to:

  1. your name;
  2. your contact details, including your email, home/delivery address and billing address;
  3. your payment details; and
  4. other information we collect in the course of transactions or interactions on our platform or with our Related Companies.

We only collect confidential information in circumstances where you consent to our collection of such information, or it is reasonably necessary or directly related to the purpose described above.

We may collect personal information from individuals who are not customers of our company, but whose personal information is provided to us by such individuals through our website (including the Help Center) or during a transaction.

When we collect information, we usually explain to the individual why we collect it, to whom we provide it, and how we will use or disclose it, or alternatively, these matters will be obvious from the circumstances.

We will collect your personal information by lawful and fair means and not in an intrusive manner.

When you visit our platform, we and/or third parties may place cookies, tags and pixels on your browser to improve and manage our platform and improve our business and the services we provide to you.

We and/or Google may use this information to optimize and place advertisements, including advertisements from third-party vendors and remarketing advertisements based on previous visits to this platform, on our own and third-party websites. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.

We and our Related Companies may combine this information with similar information from Related Companies websites to perform data analysis and matching, personalize websites and (where you have consented to receive offers or direct marketing) offer products or services to you or send marketing to you.

In addition to personal information, we may collect other information about you or the device you use to access our platforms. By using our platform and agreeing to this policy, you grant us permission to place and store pixels, tags and cookies on your browser that may be used by us to collect information about how you use our platforms and websites you visit, including the following information:

  1. your device's operating system;
  2. your browser type and features;
  3. the Internet Protocol (IP) address and geolocation of your device;
  4. your browsing behavior on our platforms, including, but not limited to:
  • your device's operating system;
  • your browser type and features;
  • the Internet Protocol (IP) address and geolocation of your device;
  • your browsing behavior on our platforms, including, but not limited to:

In addition, third parties may place and read cookies on your browser or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program or other third party aggregation or affiliate marketing services.

Cookies can be managed by accessing the individual settings in your browser.

Using and disclosing your personal information

Generally, we will use or disclose your personal information for the primary purpose for which it was collected or for a related secondary purpose where you reasonably expect us to use or disclose the personal information for that secondary purpose. We may use and disclose your personal information if you give us consent in accordance with this Privacy Policy for use or disclosure or if required or authorized by law.

We generally use and disclose your personal information for the purpose of providing the goods or services you have requested, or otherwise to enable us to conduct our business as an online retailer of goods and services, merchant and service provider.

We will not sell your personal information to any third parties and any third party to whom we disclose information will be for purposes related to your experience or the products or services provided on our platform or our business as an online retailer of goods and services, merchant and service provider.

Generally, we will only use personal information for marketing purposes if you have given express or implied consent or if it is impractical to obtain consent prior to such use.

By registering with us, you consent to us using your personal information (such as your email address or phone number, your purchase history with us, your browsing history on our platform and information collected about you from Related Companies) for the purposes of direct marketing. This includes sending you emails of offers or SMS notifications or digital communication tools such as Whatsapp or Telegram about our products and services and customizing the appearance of the platform for you based on the personal information we collect about you. You can opt out of receiving these direct marketing communications at any time and you can manage your subscription preferences in your account.

By opting in to 'Notify Me' emails, you agree that we will send you a notification email as soon as a product on your wishlist is back in stock. You can opt out of receiving these notification emails at any time and you can manage your notification preferences in the Wishlist section of your account.

We may also provide your information to third parties who provide services to us, including third parties who provide our payment gateway, marketing, eventual loyalty and reward program, logistics, customer service and technology support services. When we do this, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection agreements.

You agree and acknowledge that in the event that we merge, sell or change control of our company, our business or the website to a third party, you consent, without notice, to the disclosure of your personal information and other data we collect from you to third parties. as part of such transaction.

Security of your personal information

We take steps to protect the personal information we maintain from loss, unauthorized access, use, modification or disclosure and against other misuse. When no longer needed, personal information is securely destroyed or deleted.

Access to Your Personal Information and Complaints Procedure

Under the Privacy Act, you have certain rights to access the personal information we collect and maintain about you.

The information we hold about you can be accessed by logging into your account on the platform and verifying the information on the My Account page. You must ensure that information, such as delivery address and email, is up to date and accurate.

You may make a request to receive any additional information we may have about you, and we will provide that information to you within a reasonable time. When requesting such access, please identify the precise type(s) of information requested. You can make a request by contacting our Help Center.

We take reasonable steps in the circumstances to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete. When an individual requests correction of information, we will take reasonable steps to correct the information, taking into account the purpose for which it is held. You may file a request to correct personal information in the manner described in the clause above.

To file a complaint about a violation of the Privacy Principles, which include how we handle your personal information, you can contact our Help Center. We will endeavor to respond to your complaint within a reasonable time of receipt.

Privacy Policy last updated in February 2022.

Privacy Collection Statement

The personal information we collect from you will include the information you provide to us when:

Use our platform;

  1. register or subscribe to our platform;
  2. complete a transaction with us; and
  3. Fill in the Contact Us form.

We may also collect personal information from individuals:

  1. who are not customers of our business, but whose personal information is provided to us by such individuals through our website, including through customer service interactions or in the course of a transaction.
  2. All personal information will be collected by lawful and fair means and not in an intrusive manner.

We will use your personal information for the purpose of conducting our business as an online retailer, merchant and service provider (including as a marketplace for third-party sellers to list and sell merchandise), including personalizing your experience on our platform and with our services, undertaking data analysis (including with our Related Companies) to enable us to better understand your requirements and preferences and to provide offers of greatest interest or benefit to you, conduct and administer promotions, contests, marketing activities and direct marketing. For more information about why and how we collect your personal information, please see our Privacy Policy.

We generally also share your personal information:

  1. with our sister sites and Related Companies;
  2. as required or authorized by law;
  3. with third parties who provide services to us, or products or services directly or indirectly to you, as part of the use and functionality of our platform, including marketplace sellers you transact with and third parties who provide our payment gateway, marketing, logistics and technology support services; and
  4. otherwise, in accordance with our Terms and Conditions of Use and Sale and our Privacy Policy.
  5. In cases where personal information has been disclosed to third parties, we will take appropriate steps to ensure that your personal information is protected.

The SPIRIT Privacy Policy provides information on how you can:

  1. access your personal information held by SPIRIT and change that information, and
  2. complain about a violation of the Privacy Act and how SPIRIT will handle such a complaint.

The SPIRIT Privacy Statement and Privacy Policy may change from time to time.

Privacy Collection Statement last updated February 2022.